Yes! We always ship your Online Orders in a “Fastway Courier” when in national metro and surrounding areas, and for rural areas or PO Boxes we use “Australia Post” Standard Postage satchels. Larger orders we ship in plain cardboard boxes using standard post.
Delivery Limitations and Caveats:
Please note that Fastway couriers cannot deliver to Australia Post Offices or PO Boxes. Fastway now (as of 2019-2020) use a network of businesses known as “Parcel Connect” to which your parcel can be left if no-one is at your premises. In many cases this is a local deli, newsagent, pharmacy etc. These locations are usually much closer than your local Fastway Parcel Depot, and save you travelling for pickup or requesting re-delivery which may incur a surcharge.
Authority to Leave:
With our Fastway courier service we can attach a “ATL” instruction or “Authority to Leave” on the parcel – the courier is then approved for the parcel to be left behind in the event you are not home when they arrive. If you wish for this to happen for your order, please leave this instruction in the “Order Notes” text field during checkout. You can supply optional information such as “Leave on verandah behind pot-plant” which we will transfer to the instructions on your parcel.
Black Knight Erotica will not be held responsible for losses incurred through ATL parcel instructions. If security of your parcel left at your premises is in doubt, we recommend NOT using ATL instructions, and simply pick up your package from your Local Parcel Connect agent or in the case of Rural Areas, from your local Australia Post outlet. Please note that in order to collect from these outlets you may be required to present photo identification to collect your parcel successfully that matches the customer information you gave to our website during your order. Using false names such as “John Doe” etc is not wise in case you cannot present matching photo ID at these outlets. Black Knight Erotica will not be responsible for re-shipping fees in the event of a rejected / returned package due to non-matching identification, and customers will be required to pay re-shipping fees even if you received Free Shipping from us.
Company and Address discretion on Parcels:
Our return address must be correct for Courier and Postage system compliance, however the name of the “Sender” is discreet and will say: “Kafcar Pty. Ltd.” and not anything like “Black Knight Erotica”.
If you have questions or concerns about shipping discretion or privacy, please feel free to give us a call at 088 445 7911 and discuss your concerns with our staff.
PLEASE NOTE: We no longer ship to Parcel Lockers as the billing or shipping address. For more Information please see the Parcel Locker FAQ here.
